As I hung up the phone my stomach pulled in with anger rising up through my body. I am a mature person (most of the time) so I refrained from spewing it into the ear of the inconsiderate person on the other end of the receiver.
She just committed one of my all time most disliked pet peeves.It was a miscommunication, which is frustrating, but it wasn't just the misunderstanding it was the careless way it was delivered that makes me upset. This happens to me frequently when I talk to office associates, but none as often as doctor offices. I get it. I really do. They get so many calls a day, and I am certain that most people want to tell them their life story, never getting to the point. I answer the phone for my husband's tree business, and out of what every customer tells me during the majority of the calls only about 25% of it is necessary information. This is with people inquiring about their trees, yards, and lawn sprinklers, so one can imagine that being times ten with people calling about a health related concern. So, I do empathize that they have to move through conversations quickly. I get that they probably get used to filtering through about 1/3 of what they hear to get the really necessary info. The thing is, I don't speak that way. I am on a need to know basis with everyone. If you filter though any of my words you're not gonna end up understanding any of what I am asking, or trying to state.
The conversation went like this:
